Frequently Asked Questions
- Always check your products in front of our delivery personnel. If you receive them from our office, please check them in front of our staff."
- Service Agreement : We provide courier and logistics services for documents and parcels within [Service Area].Our services are subject to availability, and we reserve the right to refuse or cancel shipments at our discretion.
- Booking and Payments : Customers must provide accurate and complete details when booking a shipment Payment for services must be made in accordance with our pricing and payment policies.Additional charges may apply for special handling, overweight packages, or remote area deliveries.
- Shipment and Delivery : We will make reasonable efforts to deliver shipments within the estimated timeframes. However, we are not liable for delays due to unforeseen circumstances .The recipient must be available at the delivery location. In case of failed delivery attempts, additional charges may apply.Customers must ensure proper packaging of items. We are not liable for damages due to improper packaging.
- Prohibited Items :The following items are prohibited from being shipped through our services:Hazardous materials, explosives, or flammable items
- Illegal substances or contraband
- Perishable goods without proper packaging
- Valuable items such as cash, jewelry, or antiques (unless insured and declared)
- 6. Liability and Claims: Our liability for lost or damaged shipments is limited to the declared value or our standard coverage policy.Claims for lost or damaged items must be submitted within [X] days of delivery or expected delivery date.We are not responsible for delays or damages caused by natural disasters, strikes, government actions, or other force majeure events.
- 7. Customer Responsibilities : Customers must provide accurate address details and contact information. Customers must comply with all local laws and regulations related to shipping and courier services.
- Refund and Cancellation Policy :Cancellations made before shipment pickup may be eligible for a refund. No refunds will be provided for shipments already in transit unless there is a service failure on our part.
- Privacy and Confidentiality : We collect and store customer information for service purposes only and do not share it with third parties without consent. All shipments are handled with confidentiality and care.
- Governing Law and Dispute Resolution : These Terms and Conditions are governed by the laws of [Jurisdiction].Any disputes arising from our services shall be resolved through negotiation, failing which they may be referred to arbitration or court proceedings as per local laws.
- Amendments : We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our services after amendments constitutes acceptance of the new terms.
- 12. Contact Information for any queries or concerns, please contact us at: [MOHAMMAD AUVI ENTERPRISE] Phone - 01818745121 Mail - mohammadauvienterprise@gmail.com, auvi786@gmail.com mohammadauvienterprise.com
Contact
Feel free to reach out to us if you have any questions.